Poor Customer Service

It’s been a while now and we still don’t have internet at home. We applied it since early October. You can imagine how poor is KPN’s service. Moreover, I still yet have a mobile phone (I’m using a prepaid phone now). Mobile phone contract or tariff in the Netherlands is pretty expensive and not competitive at all I should say. After some comparisons, we were planning to get a contract for the phone Sony Ericsson M600. We went to phone shopsssss to try to get one about 3 weeks ago, but came back with this reply at the end of the day, “We don’t hold this stock in our shop, we will write down your name and call you in 2 weeks time when we have the stock”.

Come on, is this how they do business ??!!! This is such a crap customer service. You think you can go to a better phone shop, don’t even try !!! Mobile phone (or even telecommunication) industry in this country is dying…..

Apparently, we didn't get any reply from them. So now I have decided to stick with my old phone and live with the prepaid SIM card. They have lost a customer. I’m sick of going through all this process. To get a phone, they make many copiessss of your passport, residence permit, bank statement, proof of address etc etc. Come on, I just need a phone.

In general, I should conclude that the customer service in Europe is not competitive at all, if compare to USA I have to admit, even though to a certain extent I don’t really agree with many American’s system. My limited experience being a customer in USA gives me the impression that American’s customer service is more efficient and friendly, or at least you feel like you are a customer.